Frequently Asked Questions
Everything you need to know about your Freesat experience
What shipping methods do you offer for electronics?
We offer standard tracked shipping and expedited 2-day delivery on all electronic components. Every order is packed in anti-static, shock-resistant materials to ensure your gear arrives safely.
How long is the warranty period on Freesat products?
All our hardware comes with a comprehensive 12-month manufacturer's warranty that covers technical defects and hardware failure under normal use conditions.
What is your return policy for open-box items?
You can return items within 30 days of purchase. For electronics, the product must be in its original packaging with all cables, manuals, and accessories included to qualify for a full refund.
Do you offer technical support for installation?
Yes, we provide free remote technical support via email and live chat. For complex setups, we also include detailed step-by-step video guides with every purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
How can I track my order status?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to our carrier's portal to monitor your shipment in real-time.